Mmm, I have few recommendations. Well, the first one is to send a message to the mods, reporting the problem.
She could try to see if she is entering the forum making a log-in and not as a guest. It is also good to clear cookies, and see on the navigator if the cookies are enabled. Another option is to use a different navigator (I am hearing right now screams like "heresy!" xD), for example firefox instead of internet explorer.
Good luck, and send our best regards to her
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P.S.: Congratulate her for having her Shewolf HD video in number 1 at clips4sale! Really something to think about...